INFRARED DIRECT LTD – TERMS OF SERVICE
This page (together with the documents referred to on it) tells you the terms and conditions on which we
supply any of the products (the “Products”) listed on our website www.infrareddirect.co.uk (the “Site”) to you. Please
read these terms and conditions carefully before ordering any Products from the Site.
These terms and conditions do not affect any of your statutory rights. However, it is important that you should
understand that by ordering any of our Products from the Site you agree to be bound by these terms and
conditions. You should print a copy of these terms and conditions for future reference.
1. INFORMATION ABOUT US
www.infrareddirect.co.uk is a site owned by INFRARED DIRECT LTD.
INFRARED DIRECT LTD is registered in the UK under company number 07791677 with its registered office at Martin Lewis Accountants
1 Brewery House Brook Street Wivenhow CO7 7DS
The main trading address for this website is situated at the registered office. Brown Oaks Barns, Alsford Road, Wivenhoe, CO& 9JZ
2. ACCESS TO THE SITE
For the terms relating to the use of the website (including our intellectual property and trademark rights) and
3. YOUR STATUS
By placing an order through this Site, you warrant that:
(a) you are legally capable of entering binding contracts; and
(b) you are at least 18 years old.
4. HOW THE CONTRACT IS FORMED BETWEEN US
A legally binding contract will be formed between us when you have confirmed to us that you wish to proceed
with the purchase of one or more Products, We have confirmed to you that we will sell the Product(s) to you
and we have received payment of the price and any additional monies.
When your order has been completed you will receive confirmation of the Product(s) ordered, the price paid,
and your allocated order number. If you wish to amend any part of your order once it has been accepted and
payment has been made, then you will need to contact us by one of the following methods:
Telephone: +00 44 1206 827 882
Post: Brown Oaks Barns, Alsford Road, Wivenhoe, CO& 9JZ
We may decline to sell any Product to you for any reason. We are not obliged to tell you the reason for our
5. PRICING AND AVAILABILITY
We will wherever possible list information on the Site and on each Product information page, relating to the
Products We sell on the Site. Except for the information we provide on a Product information page or
elsewhere on the Site we cannot be more specific about Product availability.
As we process your order you will receive an email from us if the Product you wish to order is no longer
available. We may offer you the opportunity to purchase a Product of at least equivalent specification and
value to the one you have attempted to order. This will not happen if the Product you are trying to order is
temporarily out of stock.
The Site contains many Products and it is always possible that, despite our best efforts, some of the Products
listed on the Site may be incorrectly listed. We will verify prices as part of our order processing procedures.
However, we are under no obligation to sell the Product to you at the incorrect lower price if the pricing error
is obvious and unmistakable and could have reasonably been registered by you as being incorrect.
Prices are liable to change at any time but changes will not affect orders in respect of which we have already
sent you a confirmation of order.
Prices are exclusive of VAT & delivery.
We will not ask you for any payment until we have made sure that the order for the Product(s) you wish to
purchase can be processed.
Infrared Direct LTD uses Barclays Bank and all transfer must be paid direct to the account listed on the invoice, no one in
the company apart from the managing director can change the details of the banking, any staff member asking for payment
to be made to alternative account must be reported directly to managing director.
If you have any questions or concerns about this method of payment, please contact us as detailed in clause 4
Payment and orders security
All payment received into our account will be confirmed on day of clearance in HSBC Bank
All prices quoted or invoice are agreed in advance of order placement.
A delivery date for the Product(s) will be advised to you when your order has been processed by us and the
courier being used. Any date for delivery outside of the normal delivery time scale will
be confirmed by us later and at this point any additional charge will be discussed with you.
8. CANCELLATION AND RETURN UNDER WARRANTY
If you wish to cancel your order you must give us clear written instructions that you wish to cancel your order
either by email or by writing to the address stated in clause 4 above.
If you cancel your order before the Product(s) have been shipped to you then We will refund payment of the
amount of the price you have paid for the Product(s) together with any additional charges that you agreed to
If you wish to return the Product(s) to us because of a defect or because of damage to the Product(s) you must
arrange delivery back to Infrared Direct Ltd, Brown Oaks Barn, Alsford Road Wivenhoe CO7 9JZ at your own cost
making sure the product carries insurance. We will examine the Product(s) and will either issue you with a replacement
of equal specification and value or we will credit your account for future sales
We cannot cancel your order if you are unable to provide us with proof of purchase or if we believe that that
you have made use of the Product(s).
We cannot cancel your order if you have ordered a bespoke or specific RAL colours heater.
All goods must be returned to our factory quality control department at Infrared Direct Ltd, Brown Oaks Barn, Alsford Road
Wivenhoe CO7 9JZ office at the expense and liability of the purchaser, along with any import duties and local taxes.
9. ELECTRONIC COMMUNICATION
Applicable laws require that some of the information or communications We send to you should be in writing.
When you visit this Site, or send emails to us you are communicating with us electronically. We may
communicate with you by email or by posting notices on the website. For contractual purposes, you agree to
this means of electronic communication and you acknowledge that all contracts, notices, information and other
communications that we provide to you electronically comply with any legal requirement that such
communications be in writing. This condition does not affect your statutory rights.
10. OUR LIABILITY
We warrant to you that any Product(s) purchased from us is of satisfactory quality.
Our liability in connection with any Product(s) purchased is strictly limited to the purchase price of the
Product(s). This does not include or limit in any way our liability:
a) For death or personal injury caused by our negligence;
b) Under section 2 (3) of the Consumer Protection Act 1987;
c) For fraud or fraudulent misrepresentation; or
d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of
anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss
or damage of any kind however arising and whether caused by tort (including negligence) breach of contract
or otherwise, even if foreseeable.
All information and advice in relation to Product suitability is for general guidance only. We cannot guarantee
that any Product is suitable for your requirements or that your electrical system has the capacity to safely
power the Products that you purchase from us. In some cases, changes to your electrical system may be
This is your responsibility and Infrared Marketing Co recommends that you seek the professional opinion of a
qualified electrician before placing your order. All Products must be installed and operated strictly in
accordance with the manufacturer’s guidelines which should take priority over all other information and
advice. A failure to do so may compromise your safety and invalidate any manufacturer’s guarantee that
comes with the Product.
All notices given by you to us must be given to us in writing by email or at the address detailed in clause 4
above. We may give notice to you at either the e-mail or postal address you provide to us when placing an
order, or in any of the ways specified in clause 4. Notice will be deemed received and properly served
immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting
of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such
letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail
was sent to the specified e-mail address of the addressee.
12. TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and us is binding on you and us and on our respective successors and assigns. You
may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising
under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or
obligations arising under it, at any time during the term of the contract.
13. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our
obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable
control and includes (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not)
or threat or preparation for war.
(c) Fire, explosion, storm, floor, earthquake, subsidence, epidemic or other
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event
continues, and we will have an extension of time for performance for the duration of that period. We will use
our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our
obligations under the contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations
under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies
to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and
shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a
waiver and is communicated to you in writing in accordance with clause 11 above.
If any of these terms and conditions or any provisions of a contract are determined by any competent authority
to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be
severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest
extent permitted by law.
16. ENTIRE AGREEMENT
These terms and conditions and any document expressly referred to in them represent the entire agreement
between us in relation to the subject matter of any contract and supersede any prior agreement, understanding
or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering a contract, neither of us has relied on any representation, undertaking
or promise given by the other or be implied from anything said or written in negotiations between us prior to
such contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or
in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other
party’s only remedy shall be for breach of contract as provided in these terms and conditions.
17. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order Product(s) from
us, unless any change to those policies or these terms and conditions is required to be made by law or
governmental authority (in which case it will apply to orders previously placed by you), or if We notify you
of the change to those policies or these terms and conditions before We send you the Order Confirmation (in
which case We have the right to assume that you have accepted the change to the terms and conditions, unless
you notify us to the contrary within seven working days of receipt by you of the Product(s).
18. LAW AND JURISDICTION
Contracts for the purchase of Product(s) through the Site will be governed by English law. Any dispute arising
from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of United Kingdom.
Please note all accounts beyond our credit terms will be passed to our debt collection agency. All
accounts, without exception, will be subject to a surcharge of 15% to cover our costs in recovery. These
accounts will also be subject to any legal costs incurred in obtaining settlement.
At Infrared Direct Ltd, we understand that change can be scary and being one of the first to take
a leap of style will leave you with concerns. But please don’t worry, not only can we offer great products,
customer support that is second to none but we also offer peace of mind with a manufacturer warranty.
The infrared range (Glass / Mirror, and Aluminium) have a 5-year manufacturer’s warranty on the nonelectrical
components and a 5-year manufacturer’s warranty on the electrical components. The heaters must
be installed as directed in the installation manual and must not be modified in any way for the warranty to be
The Infrared power heaters range have a 2-year manufacturer’s warranty. The heaters must be installed as
directed in the installation manual and must not be modified in any way for the warranty to be valid.
The heaters must be installed as directed in the installation manual and must not be modified in any way for
the warranty to be valid.
If it is necessary to return the Product(s) to us because of a defect or because of damage you must arrange the
delivery of the Product(s) back to us. We will examine the Product(s) and will either repair and return to you
or issue you with a replacement of equal specification and value. All items must be returned to our factory
office at the expense and liability of the purchaser. The cost of returning the repaired or replacement item to
you will be at our expense.